Contact

We'd love to hear from you. Whether it's a question about an order, a product, or shipping — we're here to help.

Get in touch

Email us anytime at support@cosmetopia.store, or use the contact form below.

We reply within 1–2 business days, Monday to Friday.

Order questions

Please include your order number so we can help you faster. Tracking details are emailed to you as soon as your order ships — please allow 3–5 business days for tracking to begin updating.

Returns, damage & refunds

Not happy with your order? Email us or use the form below and we'll make it right.

If an item arrived damaged or defective, attach a clear photo along with your order number — that lets us approve a replacement or refund on our first reply instead of the third.

Full details are in our Refund & Return Policy and Shipping Policy.

Before you write

Our FAQ answers most common questions — delivery times, tracking that hasn't updated, returns, and product usage — and it's the fastest way to get an answer right now.