Shipping policy

Thanks for shopping with Cosmetopia. Here's exactly how and when your order arrives — no surprises.

Free Shipping on Every U.S. Order

Standard shipping is free on all U.S. orders, with no minimum spend. International shipping is calculated at checkout based on your destination and order weight.

Order Processing

Orders are processed and dispatched within 1–3 business days. You'll get a confirmation email with tracking as soon as your order leaves our fulfillment center. Orders placed on weekends or holidays begin processing the next business day.

Estimated Delivery Times

Delivery time is counted from the date your order ships, not the date you order. Add 1–3 business days of processing to the windows below.

United States, Canada — 10–20 business days
United Kingdom & Europe — 10–20 business days
Australia, New Zealand — 10–20 business days
Japan, South Korea, Hong Kong, Singapore, Malaysia — 5–10 business days
United Arab Emirates, Israel — 20–40 business days

For most U.S. customers, plan on roughly 2 to 4 weeks from order to doorstep. Many orders arrive faster — items fulfilled from a local warehouse can land in under two weeks — but we'd rather quote you honestly than have you watching the mailbox.

These are estimates based on normal operating conditions. Customs clearance, carrier backlogs, public holidays, and weather can extend them. Remote areas and islands may take longer.

Tracking Your Order

A tracking number is emailed the moment your order ships. Please allow 3–5 business days for tracking to begin updating. A tracking number that shows no movement at first is completely normal — it means the label is created and your parcel is in the queue, not that anything has gone wrong.

It's also normal for tracking to go quiet for several days mid-transit while a parcel is in international transfer. Movement usually resumes once it reaches the destination country.

Order Protection — Loss & Damage

Every order is covered against loss and damage in transit.

Damaged on arrival: contact us within 30 days of delivery with a photo — free replacement or full refund.
Never arrived (U.S. orders): if there's no successful delivery within 45 days of dispatch, contact us and we'll resolve it with a reship or a full refund.
Tracking says delivered but you don't have it: reach out and we'll help you open a carrier investigation. Please also check with neighbours and your local post office first — parcels are often held for pickup.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the customer's responsibility and are not included in your order total. Cosmetopia has no control over these charges and cannot predict their amount.

Refusing a parcel to avoid customs charges is treated as a change-of-mind return, and the original shipping cost is non-refundable.

Delivery Issues & Failed Deliveries

Carriers typically attempt delivery 1–3 times before holding a parcel at a local depot, usually for 3–7 days. If a parcel is returned to sender because of an incorrect address, an unreachable phone number, a refused delivery, or an uncollected package, we're unable to offer a free reship or refund. Please double-check your shipping address and phone number at checkout.

If your address is wrong, contact us within 12 hours of ordering — we can usually correct it before dispatch.